Frequently Asked Questions

Welcome to SHONNIE’S DESIGNS. Below are answers to common questions about ordering, shipping, returns, gifts, privacy, and website accessibility.

Orders and Products

How do I place an order?

Select the product, size, color, quantity, or personalization options you want and add the item to your cart. When you are ready, proceed to checkout and enter your shipping and payment information.

You will receive an order-confirmation email after your order is submitted.

Can I change or cancel my order?

Contact us at orders@shonniesdesigns.com as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing, production, or shipping.

Personalized and made-to-order products generally cannot be changed or canceled after production begins.

What happens if a product is unavailable?

Products are subject to availability. If a product becomes unavailable after you order it, we will contact you and may offer a replacement, allow you to wait for restocking, or cancel and refund the affected item.

Will product colors look exactly like the website photographs?

We make reasonable efforts to display product colors accurately. However, colors may vary slightly because of lighting, photography, screen settings, printing, fabric batches, or natural material variations.

How do I select the correct clothing size?

If you need help choosing a size, contact us at orders@shonniesdesigns.com before placing your order.

Do handmade and home décor products have variations?

Yes. Handmade, printed, wooden, ceramic, fabric, and natural-material products may have minor differences in color, pattern, texture, finish, grain, or dimensions. These variations are part of the product’s individual character and are not necessarily defects.

Personalization and Gifts

Can I personalize a product?

Personalization is available only for products that display a customization option. Please carefully review all names, dates, wording, colors, sizes, and other details before submitting your order.

We may reproduce personalization exactly as entered, including spelling and capitalization.

Can personalized products be returned?

Personalized, monogrammed, engraved, custom-made, and print-on-demand products are generally final sale unless they arrive damaged, defective, or different from the approved order.

Can I send an order directly to a gift recipient?

Yes. Enter the recipient’s name and address in the shipping section during checkout. Please verify the address carefully before submitting the order.

Can I include a gift message?

Gift messages are available when the option appears during checkout. Pricing may still appear on manufacturer packaging, carrier documents, or customs forms.

Can a gift recipient return a product?

Eligible gifts may be returned using the order number or gift receipt. Please contact us at orders@shonniesdesigns.com prior to returning any gifts. Approved gift returns will generally be issued as a refund to the original payment method and will be sent to the purchaser.

Shipping and Delivery

How long does order processing take?

Most orders are processed within 2-5 business days after payment is successfully completed. Processing may take longer during holidays, sales, high-volume periods, or for custom and made-to-order products.

Processing time is separate from shipping time.

How long will delivery take?

Estimated delivery times after processing are:

Standard shipping: 3-5 business days
International shipping: 6-20 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

How much does shipping cost?

We offer free standard shipping to both domestic (U.S.) and international locations.

Do you provide order tracking?

Yes. When your order ships, we will send tracking information to the email address provided during checkout. Tracking activity may take [24–48] hours to appear after the shipping label is created.

Why did my order arrive in multiple packages?

Products may be shipped from different warehouses, manufacturers, fulfillment centers, or production partners. As a result, one order may arrive in separate packages and on different dates.

Do you ship internationally?

Yes. We currently ship to International locations. International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

What should I do if my tracking says “delivered,” but I cannot find my package?

Please:

Confirm the shipping address on your order.
Check entrances, porches, mailrooms, parcel lockers, and secure delivery areas.
Ask household members, neighbors, or building staff.
Allow [24–48] hours, as some carriers mark packages delivered shortly before arrival.
Contact the carrier for additional delivery information.

If the package is still missing, contact us at orders@shonniesdesigns.com within 7 days of the recorded delivery date.

What happens if I provide an incorrect shipping address?

If an order is returned because of an incomplete or incorrect address, additional shipping charges may apply before it can be resent.

Returns, Exchanges, and Refunds

What is your return period?

Eligible products may be returned within 30 days after the recorded delivery date. Contact us at orders@shonniesdesigns.com before mailing a return.

What condition must a returned product be in?

Returned products must generally be unused, unworn, unwashed, undamaged, and in resalable condition with their original tags, accessories, and packaging.

Clothing must be free from stains, makeup, odors, pet hair, smoke, alterations, and signs of wear.

Which products cannot be returned?

Unless damaged, defective, incorrectly supplied, or otherwise required by law, nonreturnable products may include:

Personalized and custom-made products;
Gift cards;
Clearance and final-sale products;
Opened personal-care or hygiene products;
Used, worn, washed, or altered clothing;
Perishable products; and
Digital downloads.

Are sale products returnable?

Sale products follow our standard return policy unless specifically marked “Final Sale.”

How do I start a return?

Email orders@shonniesdesigns.com and include:

Your name;
Order number;
Product being returned;
Reason for the return; and
Photographs, if the product is damaged, defective, or incorrect.

Wait for return authorization and instructions before mailing the product.

Who pays for return shipping?

Customers are generally responsible for return shipping when the return is based on size and preference.

We will pay reasonable return-shipping costs if we confirm that the product arrived damaged, defective, or incorrectly supplied.

Do you offer exchanges?

We do not process direct exchanges. Return the eligible product for a refund and place a new order for the replacement.

How long does a refund take?

After receiving and inspecting your return, we will notify you whether the refund is approved. Approved refunds are generally processed within 3-5 business days.

Your bank or payment provider may require additional time to post the credit to your account.

Are original shipping charges refundable?

Original shipping, expedited-delivery, gift-wrapping, and similar charges are generally nonrefundable unless the return resulted from our error or applicable law requires otherwise.

What should I do if my product arrives damaged or incorrect?

The product;
The damage or error;
The packaging; and
The shipping label.

Keep the product and all packaging until we complete our review.

Payments and Promotions

What payment methods do you accept?

We accept All major Credit/Debit Card brands, Affirm, Afterpay, Apple Pay, Google Pay, Klarna, Paypal. Available payment options will be displayed during checkout.

When will I be charged?

Your selected payment method will generally be authorized or charged when you submit the order, depending on the payment provider.

Can I use more than one discount code?

Unless a promotion specifically states otherwise, only one discount code may be used per order. Discount codes must be entered before checkout is completed and cannot ordinarily be applied retroactively.

Do you sell gift cards?

Yes, we offer gift cards in selected amounts.

Gift cards are not redeemable for cash except where required by law.

Privacy and Security

What personal information do you collect?

Depending on how you interact with our store, we may collect contact, account, order, payment, shipping, gift-recipient, marketing, device, and website-usage information.

For complete details, please review our Privacy Policy.

Do you store my complete payment-card number?

Payments may be processed by third-party payment providers. Depending on our payment arrangement, we may not receive or store your complete payment-card number.

Do you sell my personal information?

We do not sell personal information for money or share it for cross-context behavioral or targeted advertising.

How do I unsubscribe from marketing messages?

Select the unsubscribe link in a promotional email. For text-message marketing, reply STOP or follow the instructions in the message.

You may continue to receive transactional communications about orders, accounts, security, or customer-service requests.

How can I submit a privacy request?

Depending on applicable law, you may be able to request access, correction, deletion, or a copy of your personal information.

Accessibility

Is your website accessible to customers with disabilities?

We are committed to providing an inclusive shopping experience and continually work to improve our website’s accessibility and usability.

We aim to follow recognized accessibility practices and work toward the Web Content Accessibility Guidelines, WCAG 2.2 Level AA.

What should I do if I have difficulty using the website?

Contact us at orders@shonniesdesigns.com. Please tell us which page or feature caused difficulty and your preferred way for us to respond. We will make reasonable efforts to provide product information, customer assistance, or another way to complete your purchase.

Contact Us

How can I contact customer service?

SHONNIE’S DESIGNS
Email: orders@shonniesdesigns.com
Website: www.shonniesdesigns.com

When contacting us about an order, please include your name and order number.