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Effective date: May 12, 2026
Last updated: May 12, 2026

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Thank you for shopping with SHONNIE’S DESIGNS. This Shipping Policy explains how we process and deliver orders for our clothing, home décor, gifts, and related products.

Order Processing

Orders are generally processed within 2-5 business days after payment is successfully completed.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed after 11:00 P.M., on weekends, or on holidays will begin processing on the next business day.

Processing times may be longer during:

• Holidays and peak shopping periods;

• Sales and promotional events;

• Severe weather or service disruptions;

• Product launches;

• High-volume order periods; or

• Custom, personalized, handmade, preorder, or made-to-order purchases.

Processing time is separate from shipping and delivery time.

Shipping Destinations

We currently ship to domestic ( Within the U.S) and International locations.

Certain products may be restricted from shipping to particular destinations because of carrier limitations, product size, weight, material, or local regulations.

Shipping Rates

We offer free standard shipping on all orders both domestic and international.

Estimated Delivery Times

Estimated delivery times after an order has been processed are:

• Standard shipping: 8-10 business days

• International shipping: 10-20 business days

Delivery dates are estimates and are not guaranteed unless the selected carrier service specifically states otherwise. Carrier delays, weather, holidays, customs processing, labor disruptions, or events outside our control may affect delivery.

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Order Confirmation and Tracking

After placing an order, you will receive an order-confirmation message at the email address provided during checkout.

When your order ships, we will send a shipping-confirmation message containing available tracking information. Tracking activity may take 24–48 hours to appear after a shipping label is created.

If you do not receive a confirmation email, please check your spam or junk folder and verify that the email address submitted with the order is correct.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing checkout. Contact us at orders@shonniesdesigns.com as soon as possible if you need to request an address correction.

We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier. Additional shipping fees may apply if an order must be redirected or reshipped because an incorrect or incomplete address was provided.

Multiple Shipments

An order containing several products may arrive in separate packages, particularly when items are shipped from different warehouses, production partners, or fulfillment centers.

You will not be charged additional shipping solely because we divide an order into multiple shipments unless this was disclosed during checkout.

Clothing Orders

Clothing items may be folded and packaged for shipping. Minor wrinkling from transit is normal and is not considered product damage.

Please consult the product description and size guide before ordering. Shipping charges for returns or exchanges are governed by our separate Return and Refund Policy.

Home Décor and Fragile Products

We take reasonable care when packaging home décor, glassware, artwork, ceramics, and other fragile products. These items may require additional processing time, protective packaging, or special carrier services.

Please inspect fragile products promptly after delivery. If an item arrives damaged, contact us within 30 days and include:

• Your order number;

• A description of the damage;

• Photographs of the item;

• Photographs of the interior and exterior packaging; and

• A photograph of the shipping label.

Please retain the damaged item and all packaging until we confirm whether they are needed for a carrier claim.

Gift Orders

Gift orders may be shipped directly to the recipient. If available, gift messages must be entered during checkout.

Pricing may still appear on certain manufacturer packaging, customs documents, or carrier paperwork. We cannot guarantee that every order will arrive without pricing information unless a gift-receipt option is specifically offered.

Please verify the gift recipient’s name and delivery address before placing the order.

Personalized and Made-to-Order Products

Personalized, customized, handmade, print-on-demand, preorder, and made-to-order products may require additional production time before shipping.

Estimated production times will be shown on the applicable product page whenever possible. Personalized products may not be eligible for cancellation, return, or exchange except when defective, damaged, or required by applicable law.

Preorders and Backorders

Products marked as preorders or backorders will ship according to the estimated availability date displayed on the product page.

Availability dates are estimates and may change because of manufacturing or supply delays. If an order contains both in-stock and preorder items, the products may ship together when all items become available or in separate packages, depending on our fulfillment process.

International Shipping

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout specifically states that these charges are included.

Customs processing may delay delivery. We cannot control customs inspections or guarantee a specific international delivery date.

Customers are responsible for ensuring that ordered products may be legally imported into the destination country. Orders refused because of unpaid customs charges or import restrictions may be subject to return-shipping and processing expenses.

P.O. Boxes and Military Addresses

We ship to eligible P.O. boxes and APO/FPO/DPO military addresses when supported by the selected carrier. Some expedited, oversized, or restricted products may not qualify.

Delayed Packages

If tracking shows that your package is delayed, please allow 5 additional business days for the carrier to complete delivery.

If no tracking update appears for 3 business days, contact us at orders@shonniesdesigns.com. We will review the shipment and, when appropriate, assist with a carrier inquiry or claim.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

1. Confirm that the shipping address on your order is correct.

2. Check all entrances, porches, mailrooms, parcel lockers, and secure delivery areas.

3. Ask household members, neighbors, building staff, or reception personnel whether they accepted it.

4. Allow [24–48] hours because some carriers mark packages delivered shortly before arrival.

5. Contact the carrier for delivery details.

If the package is still missing, contact us within 7 days of the recorded delivery date. We will review the matter and explain the available next steps. A replacement or refund is not guaranteed and may depend on the carrier’s investigation and applicable law.

Lost, Stolen, or Returned Packages

Please contact us if a shipment appears lost in transit. We may need to complete a carrier investigation before issuing a replacement or refund.

Orders returned to us because of an incorrect address, failed delivery attempts, refusal, or failure to collect the package may be refunded after eligible product and shipping expenses are deducted, subject to our Return and Refund Policy and applicable law.

Additional shipping charges may apply if you request reshipment.

Changes and Cancellations

Orders may begin processing shortly after they are placed. Contact us immediately at orders@shonniesdesigns.com if you need to request a change or cancellation.

We cannot guarantee changes or cancellations after an order has entered production, been processed, or shipped.

Contact Us

For questions about shipping or delivery, contact:

SHONNIE’S DESIGNS
Email: orders@shonniesdesigns.com
Website: www.shonniesdesigns.com

Please include your name and order number so we can assist you efficiently.