Return and Refund Policy

Effective date: May 12, 2026
Last updated: May 12, 2026

Thank you for shopping with SHONNIE’S DESIGNS. We want you to be satisfied with your clothing, home décor, gifts, and other purchases. This policy explains our requirements for returns, exchanges, refunds, damaged products, and order problems.

Return Period

Eligible products may be returned within 30 days after the recorded delivery date.

To start a return, contact us at orders@shonniesdesigns.com before sending the product back. Returns sent without prior authorization may be delayed or refused.

Return Eligibility

To qualify for a return, a product must generally be:

Unused, unworn, unwashed, and undamaged;
Free from stains, odors, pet hair, smoke, makeup, or signs of use;
Returned with its original tags, accessories, manuals, and packaging;
In resalable condition; and
Accompanied by an order number, receipt, or other proof of purchase.

We reserve the right to reduce or refuse a refund when a returned product does not meet these requirements, subject to applicable law.

Clothing Returns

Clothing must be unworn, unwashed, unaltered, and returned with all original tags attached.

Please review product measurements and size guides before ordering. Differences in monitor settings, lighting, fabric batches, and product photography may result in minor color variations that are not considered defects.

Home Décor Returns

Home décor must be returned unused and in its original condition and packaging.

Customers should carefully repackage fragile products to help prevent damage during return shipping. We may be unable to issue a full refund for a product damaged because it was inadequately packaged for return.

Original packaging is especially important for glassware, ceramics, artwork, candles, mirrors, and other fragile or oversized products.

Gifts and Gift Returns

Gift recipients may request a return using the order number or gift receipt.

Approved gift returns will generally be issued as REFUND TO THE ORIGINAL PAYMENT METHOD. Refunds cannot normally be issued to a gift recipient in cash.

The original purchaser will receive any refund issued to the original payment method and may receive notifications related to the return.

Nonreturnable Products

Unless defective, damaged upon arrival, incorrectly supplied, or otherwise returnable under applicable law, the following products are not eligible for return:

Personalized, monogrammed, engraved, or custom-made products;
Gift cards and store credits;
Clearance or final-sale products;
Used, washed, worn, or altered clothing;
Perishable products;
Digital downloads;
Products missing original components or packaging; and
Products specifically marked “nonreturnable” or “final sale.”

Please contact us before purchasing if you have questions about whether a product is returnable.

Sale and Clearance Products

Sale products may be returned under the same conditions as regularly priced products. Products specifically marked “Final Sale” cannot be returned.

Starting a Return

To request a return, email orders@shonniesdesigns.com with:

Your name;
Order number;
Product you wish to return;
Reason for the return; and
Photographs, if the product is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and, when applicable, a return authorization number or shipping label.

Do not mail returns to the product manufacturer unless we specifically instruct you to do so.

Return Shipping Costs

Customers are responsible for return-shipping costs for unwanted products, sizing issues, preference changes, or other returns unrelated to our error.

We will pay reasonable return-shipping costs when we confirm that a product was damaged upon arrival, defective, or incorrectly supplied.

Original shipping charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.

We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for returns lost or damaged before reaching our return location.

Exchanges

We do not process direct exchanges. To obtain a different size, color, or product, return the original product for a refund and place a new order.

We cannot reserve inventory while a return or exchange is in transit.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. Contact us within 30 days if a product arrives damaged or defective, or if you receive the wrong product.

Include your order number and clear photographs showing:

The entire product;
The damage or defect;
The packaging;
The shipping label; and
Any identifying product label.

Keep the product and all packaging until we complete our review. Depending on the circumstances, we may offer a replacement, repair, refund, store credit, or another appropriate solution.

Do not discard a damaged product unless we authorize you to do so.

Items Damaged After Delivery

This policy does not cover damage caused by:

Normal wear and tear;
Improper use or care;
Failure to follow washing, assembly, or safety instructions;
Accidents or unauthorized alterations;
Improper storage; or
Damage occurring after delivery that is unrelated to a manufacturing defect.

Any manufacturer warranty will be described separately on the applicable product page or packaging.

Return Inspection

We will notify you after receiving and inspecting your return.

Returns are generally inspected within 15 business days. If approved, we will issue the applicable refund, exchange, or store credit. If a return is not approved, we will contact you to explain the available options.

Refunds

Approved refunds will be issued to the original payment method unless otherwise stated or required by law.

Please allow 3-5 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Shipping charges, gift-wrapping fees, expedited-delivery fees, return-label costs, and other non-product charges are generally nonrefundable unless the return resulted from our error or applicable law requires otherwise.

If your original payment method is no longer available, contact us to discuss the options permitted by our payment provider.

Partial Refunds

A partial refund may be issued when permitted by law if a returned product:

Shows signs of use;
Is missing tags, packaging, accessories, or components;
Is returned outside the stated return period with our approval; or
Has been damaged for reasons unrelated to an original defect.

Refused and Unclaimed Deliveries

Orders returned because of an incorrect address, refusal, failure to collect, or unsuccessful delivery attempts may be refunded after eligible shipping, return, customs, and handling expenses are deducted.

Personalized, perishable, or final-sale products may remain nonrefundable even when a delivery is refused or unclaimed.

Order Cancellations

We cannot guarantee cancellation after an order has entered processing, production, or shipping. Personalized, made-to-order products may not be canceled once production begins.

If an order has shipped, you may need to follow the standard return process.

Consumer Rights

Nothing in this policy limits any return, refund, warranty, cancellation, or other consumer right that cannot legally be limited in your location.

Contact Us

For questions about a return, exchange, or refund, contact:

SHONNIE’S DESIGNS
Email: orders@shonniesdesigns.com
Website: www.shonniesdesigns.com

Please include your order number when contacting us.

Return and Refund Policy​

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